Answers to your Questions
What Payment Methods Do You Have?
We offer customers a number of payment methods to help make your shopping experience easy, safe, simple, and secure. You can purchase our products using your Credit Card through Stripe, with PayPal if you have an existing account, or via ZipMoney if you wish to take advantage of our buy now – pay later offer (apply now).
Is Buying Through Your Website Safe?
Absolutely. We have taken the necessary measures to ensure our website and therefore your shopping experience is safe and secure. You will notice that all of our website pages are activated with a padlock symbol and use the https protocol. This means we use an SSL (secure socket layer) certificate to protect and encrypt your personal and transactional information.
What Shipping Methods Are Available?
We currently have two shipping methods available, depending on how quickly you wish to receive your order. We have standard shipping ($10) which is delivered within 5-7 working days, or express shipping ($20) which is delivered within 3-5 working days.
Do You Ship Internationally?
No unfortunately at this stage we are only processing and shipping orders from within Australia. We will be looking at expanding into International markets very soon, so keep an eye on this space! We’re most likely to extend delivery to the United States, Canada, and the UK in 2017.
How Long Will It Take To Get My Package?
Our lead times are dependant on whether or not we have stock of the item/s at the time of your order, and the shipping method you choose. Generally, all orders are processed and shipped same day (or the next business day), and arrive to you within the shipping lead times – standard shipping (5-7 days) and express shipping (3-5 days).
Can I Track My Order?
Yes you can track your order through our website by visiting the ‘order tracking’ page (www.designerbabybags.com.au/order-tracking). Simply enter your order ID and billing email, and this will advise at what stage your order is – pending, processing or shipped.
Orders & Returns
Do I Need An Account To Place An Order?
Not at all. You’re most welcome to purchase any of our products without setting up an account with Designer Baby Bags. We offer the same pricing to all customers, whether you have an existing account or not. If you purchase from us on a regular basis, it certainly helps to have an account, as our system will automatically fill in the ordering form fields for you!
Can I Cancel My Order?
If you cancel your order before goods have been dispatched, we will accommodate the order cancellation. However, if items have already been shipped, we cannot cancel your order. Please note that all order cancellations accepted will incur a 5% fee of the total price on invoice.
Can I Return A Product?
If you receive a product that you are not 100% happy with for any reason, simply return it to us within 7 days of receiving your order. Returned items must be in the original packaging and in the original condition in order to receive a refund. If you would like to return your items, please notify us by email first. Please note we don’t offer a free returns service. For all change of mind returns, we recommend contacting your local post office and selecting insured registered post as we are not liable for any lost return parcels. Change of mind refunds will incur a 5% fee on the price of the invoice. Any refund amount will be credited back via the original method of payment once the product has been returned and inspected.
What If The Goods Arrive Damaged Or Faulty?
We take great care in picking and packaging your goods to ensure they arrive to you in the best possible condition. If any items do arrive damaged please contact us within 24 hours of receiving your order, and we will (at our discretion) either refund the purchase price or replace the item.